Refund policy

Any products that have been unopened may be returned to Cool Hog within 14 days the customer received the order. The customer must send an email to info@coolhog.co.uk within 7 working days and also let us know their order number, reason for return and whether they would like a replacement or refund. All orders must be sent back in the same condition as they were supplied. Any products that appear to have been opened will not be processed for returns or refunds. If the customer would like a refund, the full order amount will be refunded to them and processed to their payment card within 30 days. However, we cannot cover the cost of the return postage.